Stop losing sleep over late-night tenant calls, costly vacancies, and maintenance headaches. PUPM handles it all so you collect rent and build wealth.
The Hidden Cost of Self-Managing
Most landlords lose thousands each year to problems they don't even see. Sound familiar?
Burst pipes, broken furnaces, lockouts. Your phone never stops ringing. You are always on call, 365 days a year. There is no off switch.
Every empty month is a full mortgage payment out of your pocket. Bad pricing and slow leasing turns weeks into months of lost income.
Late rent, property damage, evictions. One bad tenant can cost you $5,000 or more. Without proper screening, it is only a matter of time.
Managing 2 properties takes all your time. How will you manage 10? Your growth is capped by your own bandwidth and energy.
Contractors charge whatever they want. Without vendor-negotiated rates, every repair costs more than it should. Your profits shrink with each work order.
Fair housing laws, lease requirements, eviction procedures. One mistake can lead to lawsuits and fines. Staying compliant is a full-time job on its own.
The PUPM Solution
Here is how we take your properties from headache to hands-free in three simple steps.
We review your portfolio, assess current rents, and show you exactly where you are leaving money on the table. No cost, no obligation.
We take over tenant communication, maintenance, leasing, and financials. Your tenants see zero disruption. You see immediate relief.
With PUPM running your operations, you focus on acquiring more properties. We handle the rest. Monthly reports keep you in full control.
Full-Service Management
From tenant screening to emergency plumbing, we cover every aspect of property management so nothing falls through the cracks.
Thorough background checks, credit reviews, income verification, and rental history analysis. We find tenants who pay on time and stay long-term. Our focus on fair market pricing keeps vacancy rates low.
Retention-FocusedOur own maintenance team — including a professional plumber — handles repairs fast. No upcharges on materials. Vendor-negotiated rates keep costs low. Your property stays in top shape.
No Material UpchargesMonthly owner statements, year-end tax documents, and real-time access to your financial dashboard. Always know exactly how your investments are performing.
Full TransparencyProfessional photography, listings across all major platforms, and fast showings. We price units at fair market value to attract quality tenants and minimize vacancy days.
Market-Rate PricingTenants call us, not you. Our emergency line is staffed around the clock. Water leaks, heating failures, lockouts — we handle it within hours, not days.
Always OnLease drafting, fair housing compliance, eviction management, and inspection coordination. We keep you protected and your properties legally sound.
Risk MitigationSide-by-Side
See the real difference when professionals handle your properties.
| Category | Self-Managing | With PUPM |
|---|---|---|
| Emergency Calls | You answer at 3 AM | 24/7 team handles it |
| Tenant Screening | Gut feeling / basic check | Full background, credit & income verification |
| Maintenance Costs | Retail contractor prices | In-house team, no material upcharges |
| Vacancy Time | Weeks to months | Fast leasing at fair market rate |
| Financial Reporting | Spreadsheets (maybe) | Monthly statements & tax docs |
| Legal Compliance | Hope for the best | Full compliance management |
| Your Time | 20+ hours per week | Zero — we handle everything |
| Scalability | Capped by your bandwidth | Unlimited — add properties any time |
Is PUPM Right For You?
We work best with landlords and investors who want a true partner, not just a vendor.
About PUPM
Progressive Urban Property Management was founded in November 2019 by David Sharkey and George Rofail. They saw a gap in Cleveland's property management market: landlords were stuck choosing between overpriced firms that nickel-and-dimed them, or doing everything themselves.
PUPM was built to be the third option. Professional management with transparent pricing, in-house maintenance, and a real focus on tenant retention. The result? Over 1,000 properties under management across four counties, and a 4.9-star rating from owners and tenants alike.
Today, PUPM manages single-family homes, multi-unit buildings, multifamily complexes, and commercial properties across Cuyahoga, Lorain, Medina, and Summit Counties.
George brings over 30 years of property management experience to PUPM. He has been in the industry since 1993 and went full-time in 2006. His background includes a Mechanical Engineering degree from Case Western Reserve University and an MBA from Penn State.
That engineering mindset shows in how PUPM operates: systematic, data-driven, and built for reliability. George and his team do not cut corners. They build systems that protect your investment and grow your returns.
Common Questions
Straight answers to the most common questions from property owners considering professional management.
Our pricing is transparent and competitive. We charge a percentage of collected rent, which means our success is tied directly to yours. There are no hidden fees, no upcharges on materials, and no surprise invoices. During your free property analysis, we will walk through the exact cost structure so you know what to expect before signing anything.
Not at all. You stay in full control. We provide monthly financial reports, real-time updates, and clear communication on every decision. Major repairs and tenant decisions are discussed with you first. Think of us as your operations team, not a replacement for your judgment. You set the strategy. We execute it.
We handle the entire process. From late notices and payment plans to formal evictions if needed, we manage every step so you do not have to. Our thorough screening process reduces this risk significantly, but when it does happen, we act fast. Our goal is to minimize your financial exposure and get a paying tenant back in the unit as quickly as possible.
You receive detailed monthly owner statements showing rent collected, expenses, and net income for each property. At year-end, we provide tax-ready documents for your accountant. You will always know exactly where your money is going and how your properties are performing. No guesswork, no spreadsheets.
Most properties are fully onboarded within one to two weeks. We handle tenant communication, lease review, vendor transitions, and system setup. Your tenants experience a smooth transition with no disruption to their daily lives. We send introductory letters, set up payment portals, and make sure everything runs from day one.
Ready to Get Started?
Book your free 30-minute property analysis. We will review your portfolio, identify missed revenue, and show you exactly how PUPM can help. No cost. No obligation. No pressure.
Free 30-minute call · No obligation · Serving Cuyahoga, Lorain, Medina & Summit Counties